Contact Center Solution Architect – Salesforce Service Cloud Voice | Amazon Connect | MuleSoft | IVR | CTI
Astra North Infoteck Inc.
Full-time
Computer Occupations
Location
Toronto, Ontario, Canada
Posted
July 24, 2026
Job Description
Job Description
Contact Center Solution Architect – IVR | Salesforce Service Cloud Voice | Amazon Connect | MuleSoft | CTI
Skills and Responsibilities
Required Skills
• Strong understanding of Contact Center and IVR architecture, including:
• Telephony
• ACD
• CTI
• SIP
• DTMF
• Speech IVR
• Call routing
• Queue management
• Call recording
• Agent desktop
• Omnichannel service capabilities
• Hands-on experience with Salesforce Service Cloud Voice, including:
• Omni-Channel routing
• Voice call records
• Screen pop
• Agent ...