Contact Center Solution Architect – IVR, Salesforce & Amazon Connect
Astra North Infoteck Inc.
Full-time
Computer Occupations
Location
Toronto, Ontario, Canada
Posted
July 23, 2026
Job Description
Job Description
Contact Center Solution Architect – IVR, Salesforce & Amazon Connect
Toronto, ON
Fully In-Office 5 days/week
Skills:
Digital : Salesforce Sales Cloud
Experience Required: 10 & Above Years
Key Responsibilities:
Define and architect scalable Contact Centre and IVR solutions covering inbound and outbound call flows, self-service journeys, intelligent routing, callback, queue management, and agent handoff scenarios.
Lead discovery workshops with business, operations, and technology stakeholders to...