Location
West Des Moines, IA, United States
Posted
July 23, 2026
Job Description
TEksystems is seeking customer service representatives to join our clients team. This role is a direct hire.
Responsibilities:
+ In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals
+ You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures
+ Receives and processes requests from agents, policy owners, and third parties via incoming calls
+ Educates customers on products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc
+ Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions
+ Ensures and documents the appropriate response to each question, which can ...
Responsibilities:
+ In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals
+ You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures
+ Receives and processes requests from agents, policy owners, and third parties via incoming calls
+ Educates customers on products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc
+ Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions
+ Ensures and documents the appropriate response to each question, which can ...