Location
Sunnyvale, CA, United States
Posted
July 15, 2026
Job Description
Job Description
We are seeking highly skilled operational analytics professional to support and scale customer support and contact center operations. This role sits at the intersection of data management, operational analytics, and process optimization, with a strong emphasis on SQL-driven analysis and practical, actionable insights.
The ideal candidate brings hands-on experience working with customer support and contact center data, understands how operational metrics reflect real-world workflows, and can translate complex data into clear recommendations that improve efficiency, quality, and customer experience.
Operational Data Management:
• Capture, structure, validate, and maintain data across the customer support ecosystem, including contact center platforms, workflow tools, quality systems, and CRM environments.
• Ensure high data integrity, accuracy, and accessibility to support reporting and advanced analytics use cases.
• Maintain clear data...
We are seeking highly skilled operational analytics professional to support and scale customer support and contact center operations. This role sits at the intersection of data management, operational analytics, and process optimization, with a strong emphasis on SQL-driven analysis and practical, actionable insights.
The ideal candidate brings hands-on experience working with customer support and contact center data, understands how operational metrics reflect real-world workflows, and can translate complex data into clear recommendations that improve efficiency, quality, and customer experience.
Operational Data Management:
• Capture, structure, validate, and maintain data across the customer support ecosystem, including contact center platforms, workflow tools, quality systems, and CRM environments.
• Ensure high data integrity, accuracy, and accessibility to support reporting and advanced analytics use cases.
• Maintain clear data...