Location
dubai, dubai, United-Arab-Emirates
Posted
June 30, 2026
Job Description
Responsibilities
- Lead, manage, and motivate a team of at least 15 contact center agents to handle inbound and outbound customer interactions.
- Monitor daily operations to ensure service levels, productivity and quality standards are consistently met.
- Conduct regular performance reviews, coaching sessions and feedback discussions to enhance team effectiveness.
- Ensure compliance with organizational policies and industry best practices.
- Handle escalations and provide timely resolutions to ensure customer satisfaction.
- Prepare and present performance reports and insights to management.
- Implement process improvements to enhance operational efficiency and customer experience.
- Support hiring, onboarding and training of new agents.
- Bachelor's degree in business administration, management or a related field is preferred.
- 7–15 years of experience in contact center operat...