Location
toronto, on, Canada
Posted
June 27, 2026
Job Description
Drive innovative AI experiences as a Contact Center Consultant in Toronto with NiCE CXone. Focus on designing impactful agentic AI solutions and leading successful project delivery.
In your role as a Solution Consultant, you will oversee the design and implementation of next-generation contact center technologies using NiCE CXone and Cognigy. You will be responsible for leading workstreams end-to-end while mentoring junior staff and ensuring that client expectations are met with precision. Your expertise in agentic AI will be crucial as you progress towards a principal architect position.
Key Responsibilities:
• Lead CCaaS workstream designs from requirements to deployment
• Create engaging agent-assist technologies and conversational flows
• Develop technical architecture documents and integration specifications
• Manage build projects for CXone scripts and Cognigy models
• Partner with design teams for cohesive user experiences
Requirements:
• Minimum 5 yea...
In your role as a Solution Consultant, you will oversee the design and implementation of next-generation contact center technologies using NiCE CXone and Cognigy. You will be responsible for leading workstreams end-to-end while mentoring junior staff and ensuring that client expectations are met with precision. Your expertise in agentic AI will be crucial as you progress towards a principal architect position.
Key Responsibilities:
• Lead CCaaS workstream designs from requirements to deployment
• Create engaging agent-assist technologies and conversational flows
• Develop technical architecture documents and integration specifications
• Manage build projects for CXone scripts and Cognigy models
• Partner with design teams for cohesive user experiences
Requirements:
• Minimum 5 yea...