Consumer Support Associate (IO Secretariat)

Experian

Full-time Information and Record Clerks
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Location
Mumbai, Maharashtra, India
Posted
June 19, 2026

Job Description

Job Description

Job description

Role Title: Consumer Support Associate (IO Secretariat) Function: Customer Experience / Customer Support Reports To: Team Lead – Consumer Support Role Purpose

To deliver efficient, empathetic, and compliant resolution of customer queries and complaints across channels, ensuring a high-quality customer experience while adhering to regulatory and internal service standards.

Key Responsibilities 1. Customer Query Handling

  • Handle inbound/outbound customer interactions (email, chat, calls, social media).
  • Provide accurate information and resolve queries within defined SLAs.
  • Ensure clear, professional, and empathetic communication.

    • 2. Complaint Resolution

  • Investigate customer complaints and provide timely, fair resolutions.
  • Coordinate with internal teams for issue clarification and resolution.
  • Adhere to escalation...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 19, 2026
    • Application Deadline
      July 29, 2026