Location
mumbai, maharashtra, India
Posted
July 08, 2026
Job Description
Job Description
Job description
Role Title: Consumer Support Associate (IO Secretariat) Function: Customer Experience / Customer Support Reports To: Team Lead – Consumer Support Role Purpose
To deliver efficient, empathetic, and compliant resolution of customer queries and complaints across channels, ensuring a high-quality customer experience while adhering to regulatory and internal service standards.
Key Responsibilities 1. Customer Query Handling
- Handle inbound/outbound customer interactions (email, chat, calls, social media).
- Provide accurate information and resolve queries within defined SLAs.
- Ensure clear, professional, and empathetic communication.
2. Complaint Resolution
- Investigate customer complaints and provide timely, fair resolutions.