Location
Warsaw, Masovian Voivodeship, Poland
Posted
July 23, 2026
Job Description
OverviewMonitoring and coordinating consumer contacts from traditional channels, such as email, phone, and contact forms, while ensuring timeliness, service quality, and proper information flow. Supporting the escalation process for cases requiring involvement from other functions, including Quality, plants, Marketing, Legal, Digital, and regional teams. Rev...
The Consumer Experience Analyst Poland & EE supports the day-to-day operations of Consumer Experience and the development of a consumer-voice-driven approach. The role combines operational coordination of consumer contacts, data analysis, KPI/SLA reporting, and collaboration with Quality, plants, Marketing, Digital, and CX teams in Poland and the EE region. The person in this role helps translate consumer data and feedback into practical insights, process improvements, and recommendations that support business decisions.
ResponsibilitiesOperational oversight of consumer contacts