Consumer Care Representative

Full-time Bio & Pharmacology & Health

Systems Limited is looking We are looking for talented individuals to shape and contribute to the success of our Engagement Centre. As a Consumer Care Representative your responsibility includes assisting our retailers through multi-channel interactions pertaining to Products/Campaigns/Survey activities

Responsibilities

• Consumer Interaction: Handle consumer inquiries and complaints via phone, email, and chat, ensuring timely and accurate responses/documentation.
• Problem Resolution: Diagnose consumer issues and provide effective solutions, escalating complex problems to the appropriate department if necessary.
• Product Knowledge: Maintain a thorough understanding of the company’s products and services to provide accurate information to consumers.
• Consumer Records Management: Update and manage consumer account information, ensuring all interactions are documented accurately.
• Feedback Collection: Gather and report consum...