Connection Centre GuideGuest Contact CenterCalgary, Alberta Canada
Pomeroy Lodging LP
Job Description
Job Description
We are looking for a Connection Guide to join our team!
As a Guide, you are more than a reservation specialist — you are the first point of contact in a guests wellness journey. You create a simple, welcoming path to wellness, helping guests access meaningful moments of connection with nature, themselves, and others.
Key Responsibilities
Create Effortless Access
Guide guests through resort and spa bookings with clarity and care across phone and email channels.
Make the experience simple and seamless from first inquiry to confirmed reservation.
Anticipate needs and remove friction before it arises.
Foster Genuine Connection
Listen with intention to understand each guest’s unique wellness goals.
Offer personalized recommendations aligned with their preferenc...