Conflict Resolution Officer Role in Telecommunications
Commission for Complaints for Telecom-television Services (CCTS-CPRST)
Full-time
Legal
Location
ottawa, on, Canada
Posted
July 16, 2026
Job Description
Explore a career as a Conflict Resolution Officer at CCTS, where your skills will help navigate customer disputes in a permanent, full-time role. This position emphasizes metrics and resolution strategies.
We are inviting applications for the role of Conflict Resolution Officer, seeking candidates with at least 2 years in complaint handling. A college diploma in relevant fields like psychology or political science is preferred. Your role will involve working independently with parties to broker fair resolutions.
Key Responsibilities:
• Engage with parties to find resolution to complaints
• Assess and counter offers based on case details
• Document all interactions and resolutions proposed
• Manage files in accordance with organizational timelines
• Commit to high-quality, metrics-driven performance
Requirements:
• 2+ years of experience in dispute resolution
• Completion of relevant college diploma program...
We are inviting applications for the role of Conflict Resolution Officer, seeking candidates with at least 2 years in complaint handling. A college diploma in relevant fields like psychology or political science is preferred. Your role will involve working independently with parties to broker fair resolutions.
Key Responsibilities:
• Engage with parties to find resolution to complaints
• Assess and counter offers based on case details
• Document all interactions and resolutions proposed
• Manage files in accordance with organizational timelines
• Commit to high-quality, metrics-driven performance
Requirements:
• 2+ years of experience in dispute resolution
• Completion of relevant college diploma program...