Concierge/Hall Porter

Ashdown Park

Full Time Baggage Porters, Bellhops, and Concierges
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Location
Forest Row, England, United Kingdom
Posted
July 09, 2026

Job Description

Working as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guestsโ€™ queries and on occasion will provide support to the reception team during busy periods. You will handle guestsโ€™ luggage, car parking, booking of taxis and/or restaurants and maintaining the presentation of the lobby area.

Key Responsibilities:

  • To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way

  • To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessaryย 

  • To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that lugga...