Concierge (Vietnamese Local)

full-time Baggage Porters, Bellhops, and Concierges

Job Description

We are seeking an enthusiastic and customer-focused Concierge to join our team at our luxury resort in Phu Quoc, Vietnam. As a Concierge, you will be the primary point of contact for our guests, providing exceptional service and ensuring their stay on our beautiful tropical island is memorable and hassle-free.

• Welcome guests and provide a warm, professional first impression of our resort
• Offer comprehensive information about local attractions, activities, and dining options in Phu Quoc and the surrounding areas
• Make reservations for restaurants, transportation, and various guest activities
• Respond promptly to guest enquiries and requests, ensuring timely follow-up and resolution
• Maintain up-to-date knowledge of upcoming events and local happenings
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest complaints and concerns with empathy and efficiency
• Manage con...