Concierge

Full-time Other-General

Job Title: Concierge AssociateDepartment:Operations / Customer Experience Location:As assigned Reports To:Store/Facility Manager or Operations Manager Job Summary:The Concierge Associate is responsible for delivering exceptional customer service by welcoming visitors, assisting customers with inquiries, coordinating services, and ensuring a seamless customer experience. The role requires excellent communication, professionalism, and the ability to resolve customer concerns efficiently. Key Responsibilities:Greet and welcome customers, visitors, and guests in a warm and professional manner. Assist customers with information regarding products, services, store layout, and facilities. Address customer queries, complaints, and service requests promptly. Coordinate with internal teams to ensure timely resolution of customer issues. Manage customer appointments, reservations, or service requests where applicable. Maintain the reception/concierge desk in a clean and organized manner. Assist w...