Location
madrid, comunidad de madrid, Spain
Posted
July 27, 2026
Job Description
Location: Plaza de Celenque 2, Madrid, Madrid, Spain, 28013
Job Category: Rooms & Guest Services Operations
Schedule: Full Time
Position Type: Non-Management
Responsibilities
- Attend to guests’ requests for special services and arrangements (e.g., transportation, reservations, laundry) and coordinate with appropriate providers.
- Handle special requests from guests with exceptional needs, following up to ensure satisfaction.
- Gather, summarize, and provide information about the hotel and nearby amenities, events, and activities.
- Receive, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact the appropriate person or department (e.g., Housekeeping, Maintenance) to resolve guest issues.
- Review employee shift schedules and daily memo books, documenting pertinent information in records.
- Manage the availability of seating, service, safety, and gues...