Job Description
Job Description:
Duties & Responsibilities:
1. Provides technical support to clients through the Service Desk:
Provides primarily Level 2 and occasionally Level 1 support to resolve IT incidents or escalate them to others teams in IT, as needed.
Prioritizes, tracks, and updates incidents and requests in an IT Service Management system on a regular basis to reflect current information and status.
Provides technical hardware and software support.
Provides regular status updates to users regarding the state of their incidents and/or requests.
Answers basic technical or practical questions relating to the use of technology.
Provides training to users by demonstrating and assisting in the use of supported software and hardware.
Provides recommendations to process work-flows and escalation d installation of various computer software, hardware, equipment, and ...