Location
toronto, on, Canada
Posted
July 19, 2026
Job Description
Elevate your career as a Hybrid IT Service Manager at Compugen in Toronto, ON. Spearhead the management of service delivery teams to ensure outstanding client experiences.
At Compugen, we are searching for a motivated Delivery Manager to supervise all service delivery activities for key customer accounts in a hybrid model. This position requires expertise in managing high-volume Service Desk operations and Deskside Support teams. You will be instrumental in advocating for clients, driving service metrics, and fostering a culture of continuous improvement.
Key Responsibilities:
• Liaise between service teams and customers for quality delivery
• Lead efficient operations of Service Desk and Deskside Support
• Monitor and ensure resolution quality in high-contact environments
• Gather feedback for service improvements and align with business goals
• Develop solutions that enhance customer relationships
Requirements:
• 8+ years in IT service delivery or operation...
At Compugen, we are searching for a motivated Delivery Manager to supervise all service delivery activities for key customer accounts in a hybrid model. This position requires expertise in managing high-volume Service Desk operations and Deskside Support teams. You will be instrumental in advocating for clients, driving service metrics, and fostering a culture of continuous improvement.
Key Responsibilities:
• Liaise between service teams and customers for quality delivery
• Lead efficient operations of Service Desk and Deskside Support
• Monitor and ensure resolution quality in high-contact environments
• Gather feedback for service improvements and align with business goals
• Develop solutions that enhance customer relationships
Requirements:
• 8+ years in IT service delivery or operation...