Complex Needs Worker

Full-time Counselors, Social Workers, and Other Community and Social Service Specialists

Join One YMCA and help transform the lives of people experiencing homelessness and complex needs.

As a Complex Needs Worker, you will provide person-centred, trauma-informed support to residents with mental health, substance misuse, and other complex support needs. Working closely with partner agencies, you will help individuals build confidence, develop independent living skills, and move towards sustainable accommodation.

Key Responsibilities
• Manage a caseload of residents with complex needs.
• Deliver tailored support plans and key-working sessions.
• Promote independence, wellbeing, and positive outcomes.
• Work collaboratively with mental health, substance misuse, and support services.
• Support tenancy sustainment, safeguarding, and housing management tasks.
• Maintain accurate records and contribute to a safe living environment.

About You
• Experience working in housing, homelessness, social care, or a rela...