Complex Claim Director – Mass Tort Unit

CNA

Full time Business Operations Specialists
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Location
Radnor, Pennsylvania, United States
Posted
July 08, 2026

Job Description

JOB DESCRIPTION

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Essential Duties & Responsibilities:

Performs a combination of duties in accordance with departmental guidelines:

  • Leads the work activities of medium to high severity specialized Claims Professionals, has full management responsibility for setting and communicating expectations, providing direction and situational coaching, and facilitating ongoing training
  • Responsible for facilitating ongoing development, managing performance, and driving employee engagement and retention.
  • Provides oversight and strategic direction on claim files, including analysis of complex coverage issues and litigation strategy on high exposure matters.
  • Partners with Underwriting, Actuary, Reinsurance, Legal, and other internal stakeholders, as appropriate.
  • Contributes to organizational profitability by driving productivity, managing expenses, ensuring appropriate use of vendors, overseeing and authorizing claim resolution strategies, ...