Complaints Specialist

The Openwork Partnership

Full-time Business Operations Specialists
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Location
Swindon, England, United Kingdom
Posted
July 13, 2026

Job Description

The opportunity

To professionally resolve customer complaints across Pension, Investment & Mortgage products in accordance with FCA rules and the Treating Client’s fairly principles. To provide technical services, expertise, process enhancements, redress solutions and root cause analysis to the wider Openwork organisation. 


This is a hybrid role in Swindon 3 days per week.

The benefits:

  • Salary - £38,000 - £45,000
  • Bonus scheme - on target bonus - 10%
  • Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
  • Critical illness cover
  • Income protection - 1x salary
  • Death in service - 4x salary
  • 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
  • A range of other flexible benefits to include private medical insurance, dental insurance and much more.
    • Key Accountabilities:
  • Be an expe...

    • Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      July 13, 2026
    • Application Deadline
      August 22, 2026