Complaints Escalation Specialist

Full-time Management & Operations

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Direct message the job poster from A2Dominion Group

Contract Opportunity: Complaints Escalation Specialist

Location: Hybrid – Remote + Ealing (Thursdays)

Start: ASAP

Duration: 6 weeks

Rate: Competitive

At A2Dominion , we understand that how we respond to complaints reflects who we are. We’re looking for experienced professionals who can bring sound judgement, strong communication, and a calm, confident approach to resolving complex Stage 2 complaints.

This is a role with real autonomy — ideal for someone who’s comfortable navigating complexity, influencing across teams, and making decisions that balance fairness, accountability, and customer care.

What You’ll Be Doing

• Managing Stage 2 complaints from first contact through to ...