Location
San Antonio, TX, United States
Posted
July 21, 2026
Job Description
Complaints Analyst (Banking Operations)
100% Remote | Contract
We're seeking a Complaints Analyst (Banking Operations) to support complaint intake and routing within a financial services environment. This role is responsible for reviewing customer complaints, categorizing them appropriately, and ensuring they are assigned to the correct team for resolution.
Required Qualifications
+ Experience in banking or financial services.
+ Understanding of consumer banking regulations.
+ Experience in a deadline-driven environment involving case management, request processing, reporting, operations, or customer service.
+ Strong attention to detail and organizational skills.
+ Proficiency with Microsoft Office Suite.
+ Excellent communication and problem-solving abilities.
Preferred Qualifications
+ Experience handling or triaging customer complaints.
+ Experience using PEGA or a similar case management syst...
100% Remote | Contract
We're seeking a Complaints Analyst (Banking Operations) to support complaint intake and routing within a financial services environment. This role is responsible for reviewing customer complaints, categorizing them appropriately, and ensuring they are assigned to the correct team for resolution.
Required Qualifications
+ Experience in banking or financial services.
+ Understanding of consumer banking regulations.
+ Experience in a deadline-driven environment involving case management, request processing, reporting, operations, or customer service.
+ Strong attention to detail and organizational skills.
+ Proficiency with Microsoft Office Suite.
+ Excellent communication and problem-solving abilities.
Preferred Qualifications
+ Experience handling or triaging customer complaints.
+ Experience using PEGA or a similar case management syst...