Location
Leeds, West Yorkshire, United Kingdom
Posted
July 09, 2026
Job Description
Complaints Advisor
Leeds Office | Full Time | Monday to Friday | 40 Hours per Week
W Talent is delighted to be partnering with a rapidly growing and forward-thinking organisation within the home services and installation sector. The business is a market leader, delivering innovative, technology-led solutions and high-quality customer experiences across the UK.
With a strong focus on collaboration, continuous improvement, and customer care, the organisation provides a supportive environment where employees are encouraged to develop their skills and progress their careers.
About the Role
As a Complaints Advisor, you will play a key role in investigating and resolving escalated customer complaints in line with company procedures, regulatory requirements, and best practice guidelines.
You will take ownership of complex customer issues, working to deliver fair, timely, and effective resolutions while ensuring a positive customer outcome and protecti...
Leeds Office | Full Time | Monday to Friday | 40 Hours per Week
W Talent is delighted to be partnering with a rapidly growing and forward-thinking organisation within the home services and installation sector. The business is a market leader, delivering innovative, technology-led solutions and high-quality customer experiences across the UK.
With a strong focus on collaboration, continuous improvement, and customer care, the organisation provides a supportive environment where employees are encouraged to develop their skills and progress their careers.
About the Role
As a Complaints Advisor, you will play a key role in investigating and resolving escalated customer complaints in line with company procedures, regulatory requirements, and best practice guidelines.
You will take ownership of complex customer issues, working to deliver fair, timely, and effective resolutions while ensuring a positive customer outcome and protecti...