Location
Ealing, Greater London, United Kingdom
Posted
July 09, 2026
Job Description
Complaints Coordinator
Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour
Job Type: Temporary till October 2026
Start date either: 20th July or 27th July 2026
Training in Ealing for 2 days (travel paid for)
Location: Remote Working
Positions Available: 14Overview
We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code.
The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement.
Day-to...
Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour
Job Type: Temporary till October 2026
Start date either: 20th July or 27th July 2026
Training in Ealing for 2 days (travel paid for)
Location: Remote Working
Positions Available: 14Overview
We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code.
The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement.
Day-to...