Job Description
Complaint Handlers | Superannuation | Melbourne CBD
We are partnering with a leading Melbourne - based superannuation fund to recruit 4 experienced Complaint Handlers for an initial 3-month contract, commencing 15 June 2026, with strong potential for extension.
This is a valuable opportunity to join a purpose-driven organisation where your work will directly support members through complex situations and contribute to fair, compliant outcomes.
About the Role
You will manage end-to-end complaint resolution across a range of superannuation-related matters. The role requires a balance of analytical thinking and strong interpersonal skills, as you will engage with members via both phone and written communication.
You will play a key role in ensuring complaints are handled efficiently, accurately and with a high degree of professionalism and empathy.
Key Responsibilities