Location
Stobcross (historical), City of Glasgow, United Kingdom
Posted
June 11, 2026
Job Description
This is a great opportunity for a Complaint Handler to work with a major Retail Bank within their Complaints Operation.
We are looking to build a team of experienced financial services colleagues, with particular skills in complaint handling, customer responses and investigating service-related problems.
This is initially a 3-month contract, with a start date of 13th July, and comes with the likely option to extend further.
You will be working Monday-Friday, on a shift allocated to you between the hours of 09:00am-18:00pm (40 hours per week) The first 2 weeks will be fully onsite in the Bank’s Glasgow City Centre offices for Training and Onboarding, followed by 3 days per week hybrid working post training.
What you’ll be doing as Complaint handler:
Investigating general banking complaints in relation to business accounts.
We are keen to speak to people about this Complaint Handler opportunity who have the following skills and experience:
We are looking to build a team of experienced financial services colleagues, with particular skills in complaint handling, customer responses and investigating service-related problems.
This is initially a 3-month contract, with a start date of 13th July, and comes with the likely option to extend further.
You will be working Monday-Friday, on a shift allocated to you between the hours of 09:00am-18:00pm (40 hours per week) The first 2 weeks will be fully onsite in the Bank’s Glasgow City Centre offices for Training and Onboarding, followed by 3 days per week hybrid working post training.
What you’ll be doing as Complaint handler:
Investigating general banking complaints in relation to business accounts.
We are keen to speak to people about this Complaint Handler opportunity who have the following skills and experience: