Location
richmond hill, york region, Canada
Posted
July 12, 2026
Job Description
Company Perks and Rewards
- Competitive compensation
- Professional development and education
- Employee recognition and reward programs
The Job!
As a Community Management Specialist, you will engage with customers and fans across social media channels in a brand-aligned tone. You will also:
- Build relationships with advocates, superfans, and notable user-generated content (UGC) creators.
- Monitor forums, groups, and online conversations to understand sentiment and emerging trends.
- Support vehicle and campaign launches with proactive engagement and FAQs.
- Curate, organize, and manage high-quality UGC for brand storytelling, including rights management.
- Track engagement metrics, sentiment trends, and recurring questions to inform internal teams.
- Manage sensitive topics and escalations in collaboration with internal stakeholders.