Location
davao city, davao region, Philippines
Posted
July 10, 2026
Job Description
About the role: The Communication Coach is responsible for designing and executing targeted communication diagnostics, delivering data-driven continuous education (CE), and providing calibrated side‑by‑side and asynchronous coaching to frontline customer experience specialists focusing on voice and accent, English grammar, email and live chat communication, and soft skills. This role bridges the gap between language fluidity and rigorous transaction mechanics, ensuring cross‑border remittance customers experience elite‑tier empathy, clarity, and flawless execution under high‑stress conditions (e.g., delayed transfers, verification blocks).
Duties and Responsibilities
New Hire Training and Support
- Facilitate new hire language, cultural training
- Conduct gating assessments to identify structural communication friction points early.
- Execute intensive nesting floor communication coaching, utilizing specialized role‑play AI ...