Communication Coach | Bulacan

Full-time Other

What does a Communications Coach do?

Imagine yourself going to work to provide the best customer experience for your clients through your team. You will design, implement, and lead a comprehensive communication coaching framework for our customer-facing teams. By refining tone, empathy, active listening, and de-escalation tactics, this initiative directly aims to increase account NPS scores and First Contact Resolution (FCR) rates.

As a Communications Coach, you will:

The Communication Coach Leader will not just train; they will build a culture of continuous improvement. Their core responsibilities will include:

• Audit & Strategy: Evaluate current customer interactions (chat and voice) through SBS and call listening to identify communication gaps and establish a Chime-specific Communication Playbook.
• Targeted Coaching Framework: Implement 1-on-1 coaching sessions, group workshops, and real-time shadow sessions focusing on empathy...