Collections/Customer service with German (Madrid)

Full-time Gestión y operaciones

Mission

To be a part of and handling the Credit and Collection activities in German. The focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables. Answering incoming calls to help customers understand their balance and due items.

Principal Accountabilities

Credit

• Follow local policy and EMEA Credit policy.
• Existing customer – review credit limit based on policy.
• Manage blocked orders based on policy.
• Manage the customer credit risks followed by proactive actions and communications.
• Coordinate, update of Master data relevant for automated communication.
• Help integrate any new business acquisitions or business extensions.

Collection

• Follow regular Dunning process.
• Reviewing open accounts in your own portfol...