Location
Peoria, IL, United States
Posted
July 15, 2026
Job Description
Description
• They will handle under 5 phone calls per day, talking to agents that are calling in with discrepancies on their statement, or asking why a premium is a certain price. Answer the call,dig in this.
• Lots of email with customers, in the process of making processes automatic.
• They won’t handle collection s- they really do AR.
• Before they email the agent, they are looking through the past due balance they are researching it – was it to the correct place – move funds from one place to another.
• Work with lot of internal departments.
• Emails to both internal and external -100 emails! Respond with 24-48 hours.
• Outside of excel, what other systems are they working on: AS400, excel (sort, basic formulas – they can teach v look ups), portal – with premium information.
• Pursues delinquent accounts and maintains documentation of collection records.
• Collaborates with internal and external contacts to identify, analyze and resolve billing and colle...
• They will handle under 5 phone calls per day, talking to agents that are calling in with discrepancies on their statement, or asking why a premium is a certain price. Answer the call,dig in this.
• Lots of email with customers, in the process of making processes automatic.
• They won’t handle collection s- they really do AR.
• Before they email the agent, they are looking through the past due balance they are researching it – was it to the correct place – move funds from one place to another.
• Work with lot of internal departments.
• Emails to both internal and external -100 emails! Respond with 24-48 hours.
• Outside of excel, what other systems are they working on: AS400, excel (sort, basic formulas – they can teach v look ups), portal – with premium information.
• Pursues delinquent accounts and maintains documentation of collection records.
• Collaborates with internal and external contacts to identify, analyze and resolve billing and colle...