Location
taguig, metro manila, Philippines
Posted
June 13, 2026
Job Description
Collections Senior Associate
Location:McKinley West, Taguig or SM Mall of Asia Complex, Pasay
Work Setup:Onsite
Shift:Australian Business Hours (Mon-Fri)
Job Description
We are looking for aCollections Senior Associateto join our growing team. In this role, you will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and ensuring timely recovery of outstanding balances while maintaining a professional and customer-focused approach.
Key Responsibilities
- Contact customers via phone, email, or written communication to collect outstanding debts
- Negotiate repayment plans and settlements in line with company policies
- Maintain accurate and detailed records of customer interactions and payment agreements
- Follow up on broken promises to pay and elevate unresolved cases when necessary
- Ensure compliance with debt collection laws and interna...