Job Description
🚀 Join ARMA as a Collections Officer (General Consumer) – No Experience Necessary!
Alexandria, NSW | Full-Time | Entry-Level Friendly
Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation.
🌐 www.armagroup.com.au
👇 What You’ll Be Doing:
Handling inbound & outbound calls with care and professionalism
Supporting customers facing financial hardship
Negotiating fair, compliant payment solutions
Resolving account issues and overcoming objections
Hitting KPIs while living ARMA’s Core Values
💡 What You’ll Need:
Strong communication skills (verbal & written)
Confident with Microsoft Office & quick to learn systems
Empathy, resilience & emotional intelligence
Great time management and attention to detail