Collections Associate

Full Time Financial Clerks

Job Details

Description

SUMMARY

Under the supervision by the Credit and collections Supervisor/Manager a Collector ensures that The ICEE Company is always represented in a professional and courteous manner. Customer and service are always capitalized at ICEE and we have a commitment to success to not only our customers but also our partners and our peers. A collector is responsible for calling customers and collecting on past due invoices. They are held accountable to research and reconcile any open issues with regards to the following: credits, unapplied cash, misapplied cash, disputes, etc.

REQUIREMENTS AND RESPONSIBILITIES

Contact customer for past due balance, thoroughly documenting pertinent information

Communicate with field personnel regarding past due invoices and disputes

Research and reconcile all open issues (credits, unapplied cash, misapplied cash, disputes)

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