Location
Burnaby, BC, Canada
Posted
July 21, 2026
Job Description
Aston Carter's large client in Burnaby is seeking a Bilingual Collections Associate to join their team!
Key Responsibilities
+ Responsible for the early-stage collections on majority commercial and some consumer accounts. Prioritizes collections of accounts within team
+ Identifies process gaps and recommends solutions for improvements
+ Problem solves a solution for early defaults and collapses and presents to management
+ Responsible for reducing the collapse rate
+ Track and report (excel and qualitative feedback) on work queue results
+ Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
+ Responsible for operational issues
+ Performs other duties as assigned
Additional Skills & Qualifications
Must Haves:
+ 3+ years of business to business collections and customer service experience
+ Fluent communication both written and verbally (...
Key Responsibilities
+ Responsible for the early-stage collections on majority commercial and some consumer accounts. Prioritizes collections of accounts within team
+ Identifies process gaps and recommends solutions for improvements
+ Problem solves a solution for early defaults and collapses and presents to management
+ Responsible for reducing the collapse rate
+ Track and report (excel and qualitative feedback) on work queue results
+ Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
+ Responsible for operational issues
+ Performs other duties as assigned
Additional Skills & Qualifications
Must Haves:
+ 3+ years of business to business collections and customer service experience
+ Fluent communication both written and verbally (...