Collections Agent

Banque Nationale du Canada

Full-time Other-General
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Location
winnipeg, mb, Canada
Posted
July 12, 2026

Job Description

Responsibilities

  • Respond to customer inquiries and concerns
  • Secure payments in a professional, equitable and timely manner
  • Work in partnership with clients to resolve disputes and negotiate the best possible solutions
  • Exercise discretion and respect the confidentiality of all customers and vendor transactions
  • Manage customer files and make decisions with respect to file acceleration (next steps such as repossession, writeโ€‘off, legal action)

Qualifications

  • Minimum 2 yearsโ€™ experience in Administration or Client Services within Banking, Financial Services, Credit or Collections
  • Ability to accurately set up and clearly document payment arrangements
  • Keen attention to detail with proven experience maintaining accurate documentation
  • Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment
  • Intermediate in MS Office and ability to quick...