Location
taguig city, national capital region, Philippines
Posted
July 21, 2026
Job Description
JOB DESCRIPTION:
· Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred.
· Manage assigned customer portfolios and aging buckets to achieve collection targets.
· Conduct collections through calls and emails and follow-up on payment commitments.
· Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
· Maintain accurate collection notes, customer correspondence and account status.
· Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
· Escalate critical accounts and disputes as per defined governance processes.
· Meet productivity, quality and SLA requirements while ensuring a positive customer experience.
QUALIFICATIONS:
· Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
· Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred.
· Manage assigned customer portfolios and aging buckets to achieve collection targets.
· Conduct collections through calls and emails and follow-up on payment commitments.
· Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
· Maintain accurate collection notes, customer correspondence and account status.
· Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
· Escalate critical accounts and disputes as per defined governance processes.
· Meet productivity, quality and SLA requirements while ensuring a positive customer experience.
QUALIFICATIONS:
· Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.