Co-op Student - Service Operations Support

Full-time Other-General

Responsibilities

• Help update and organize support tickets and customer information
• Assist with tracking open issues and follow-ups
• Maintain and organize support documents and files
• Maintain and organize robots and contact records on Salesforce
• Help communicate updates between teams
• Help prepare service reports and spreadsheets
• Support parts and shipment tracking
• Assist with updating service records and system information
• Support tracking and reporting of operational information
• Escalate issues to the appropriate team members when needed
• Assist different Operations teams with daily administrative tasks
• Prepare documents, spreadsheets, and presentations
• Organize files and maintain accurate records
• Participate in team meetings and support improvement projects

Requirements

• Currently enrolled in ...