Location
london, england, United-Kingdom
Posted
June 25, 2026
Job Description
Reporting to the Commercial Office Manager you will ideally have previous hotel reservations / reception experience within a Hilton branded property. You cluster of hotels will include the 5-star Hilton Curio Hotel in Kensington, DoubleTree by Hilton West End, DoubleTree by Hilton Victoria and the Doubletree by Hilton Woking.
What will I be doing?
As the Cluster Reservation Agent, you will serve as the first line of enquiry for room reservations within the hotels. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, enquiries into contracted business
- Respond, positively, to sales enquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional mann...