Cluster Operation Manager

Full-time Management & Operations

As the Operations Manager you will report directly to the Cluster General Manager and oversee the daily operations of Cluster Hotels with a focus on rooms department and guiding the food & beverage department. Your role will be pivotal in ensuring the highest level of guest satisfaction.

• Provide timely and thoughtful guidance coaching leadership and expert support to all departments.
• Oversee the daily operations of the hotel focusing on Rooms department.
• Ensure consistent compliance with hotel policies and outstanding intuitive guest service while maximizing departmental profits.
• Proactively and thoughtfully anticipate and prevent negative guest experiences through training; communication; planning and organizing.
• Resolve any guest complaints handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.
• Ensure compliance of companys hotel policies SOPs and...