Cluster Groups, Conferences & Events Agent

Full-time Management & Operations

What are we looking for

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards
• Demonstrated previous experience working in a Sales environment
• Knowledge of the hotel property management systems
• Demonstrated previous experience working in the Conference and Events function
• Qualification degree or certification in a relevant field

What will I be doing

• Receive and convert incoming enquiries to achieve targets and maximise revenue
• Manage an events schedule to maximise yield
• Focus on a consistently executed up‑selling approach
• Build strong relationships with customers to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure ...