Cluster Customer Service Manager

DS Smith

Full time Information and Record Clerks
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Location
Budapest, Budapest, Hungary
Posted
June 15, 2026

Job Description

We are looking for an experienced and people-focused Cluster Customer Service Manager to lead our customer service operations across multiple sites in Hungary. This role plays a key part in ensuring excellent customer experience, supporting commercial activities, and driving operational efficiency.

Key Responsibilities

  • Lead and develop the customer service teams across the Hungarian cluster, ensuring efficient day-to-day operations
  • Monitor and continuously improve customer service processes and performance (including KPIs such as OTIF, customer satisfaction, and receivables)
  • Collaborate closely with Sales, Operations, Quality, and Finance to ensure seamless service delivery
  • Oversee order management processes and optimize order book handling to support production efficiency
  • Ensure accurate and compliant invoicing processes and documentation management
  • Track and improve customer satisfaction at cluster le...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      June 15, 2026
    • Application Deadline
      July 25, 2026