Cloud Support Infrastructure Expert

full-time Computer Occupations

Job Description

We are looking for an experienced Application Support Engineer.

• Provide L1/L2 application support for business-critical banking applications in a 24/7 environment.
• Monitor application and infrastructure health, ensuring high availability and service quality.
• Investigate, troubleshoot, and resolve incidents, service requests, and production issues within agreed SLAs.
• Support production deployments, releases, and change management activities.
• Develop and maintain automation solutions using Ansible, Terraform, Python, and Bash.
• Participate in disaster recovery planning, testing, and execution activities.
• Collaborate with global technology, infrastructure, and business teams to ensure seamless operations.
• Contribute to continuous improvement initiatives focused on operational efficiency, resilience, and reliability.
• Maintain operational documentation, pro...