Cloud Support Engineer II - VA (Swing)

ASM Research

Full-time Computer Occupations
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Location
Reston, Virginia, United States
Posted
June 13, 2026

Job Description

Job Description

Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. 

Duties and Responsibilities

  • Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
  • Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
  • Reviews system logs to identify and mitigate system issues.
  • Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
  • Update knowledge base troubleshooting guides and lessons learned as required.
  • Document incident fixes and make recommendations to engineering team fo...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 13, 2026
    • Application Deadline
      July 23, 2026