Job Description
As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT’s Cloud/SaaS products and services.
The Role
Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
Provide support for production and non-production environments to ensure system uptime and expected service levels.
Consider building automation scripts that improve internal tools and processes.
Develop and document processes based on understanding of operational objectives and the r...