Location
ottawa, on, Canada
Posted
June 27, 2026
Job Description
Join Bell as a Cloud Contact Center Architect, specializing in Amazon Connect. Drive architectural excellence and lead cloud migrations to enhance customer service experiences.
In this pivotal Senior Solution Architect role, you will oversee the integration and deployment of Amazon Connect solutions for enterprise clients. You'll collaborate with various stakeholders to define the CCaaS architecture, ensuring performance and security standards are met. The position offers opportunities to implement advanced AI tools and mentor engineering teams throughout the project lifecycle.
Key Responsibilities:
• Architect and document secure Amazon Connect frameworks
• Guide third-party delivery partners for compliance
• Design powerful integrations with AWS services
• Implement conversational AI and machine learning features
• Lead migration from legacy contact center platforms
Requirements:
• 7+ years in IT solution architecture
• At least 3 years in cloud-based co...
In this pivotal Senior Solution Architect role, you will oversee the integration and deployment of Amazon Connect solutions for enterprise clients. You'll collaborate with various stakeholders to define the CCaaS architecture, ensuring performance and security standards are met. The position offers opportunities to implement advanced AI tools and mentor engineering teams throughout the project lifecycle.
Key Responsibilities:
• Architect and document secure Amazon Connect frameworks
• Guide third-party delivery partners for compliance
• Design powerful integrations with AWS services
• Implement conversational AI and machine learning features
• Lead migration from legacy contact center platforms
Requirements:
• 7+ years in IT solution architecture
• At least 3 years in cloud-based co...