Clio Customer Support Specialist Role

Full-time Other-General

Elevate your career with Clio as a Customer Support Specialist in Burnaby, focusing on delivering outstanding customer experiences in the legal tech industry. This role offers a unique path for early-career professionals.
As part of Clio's Customer Support Team, you'll join a vibrant culture that prioritizes growth, empowerment, and accountability. Engage with clients through diverse support channels. Your role will include resolving product inquiries and guiding customers to maximize their Clio experience.
Key Responsibilities:
• Manage inbound support inquiries via phone and email
• Become a product expert and resolve customer issues
• Act as a trusted advisor for our customers
• Facilitate connections to additional services when appropriate
• Gather and relay customer feedback for product teams
Requirements:
• Bachelor’s degree or in final semester
• Excellent communication and analytical skills
• Interest in legal tech and problem-solving
• Prov...