Clinical Training Lead | Must be PHRN

Full-time Other

We are seeking an experienced Clinical Trainer to join our Healthcare BPO team.

The ideal candidate is a Philippine Registered Nurse (PHRN) with a strong background in training and U.S. healthcare operations, particularly in Utilization Management Review (UMR), Denials & Appeals, and Prior Authorization and RCM

In this role, you will design and deliver engaging training programs, facilitate new hire onboarding, and support continuous learning initiatives to ensure operational excellence and client satisfaction.

Key Responsibilities

• Conduct new hire training, refresher courses, and upskilling sessions for healthcare operations teams.
• Develop and update training materials, job aids, process documentation, and learning resources.
• Deliver training on U.S. healthcare processes, including Utilization Management Review (UMR), Prior Authorization, and Denials & Appeals.
• Assess trainee pe...