Clinical Service Desk Analyst (CSDA) Cebu City
EXECUTIVE RECRUITER SPECIALIST
Full-time
Other-General
Location
cebu, cebu, Philippines
Posted
July 26, 2026
Job Description
About the Role
We're seeking a Clinical Service Desk Agent to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.
Key Responsibilities
• Provide technical support via phone, email, chat, or ticketing system
• Diagnose and resolve hardware/software issues in clinical systems
• Log, categorize, and prioritize incidents with detailed documentation
• Escalate complex issues to higher-level teams or vendors
• Assist clinicians with application use and training
• Contribute to knowledge base articles and troubleshooting guides
• Ensure compliance with healthcare regulations (HIPAA, etc.)
• Collaborate with clinic...
We're seeking a Clinical Service Desk Agent to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.
Key Responsibilities
• Provide technical support via phone, email, chat, or ticketing system
• Diagnose and resolve hardware/software issues in clinical systems
• Log, categorize, and prioritize incidents with detailed documentation
• Escalate complex issues to higher-level teams or vendors
• Assist clinicians with application use and training
• Contribute to knowledge base articles and troubleshooting guides
• Ensure compliance with healthcare regulations (HIPAA, etc.)
• Collaborate with clinic...